Policies

Sea Chi Skin & Hair Care Return Policy

Approved retail refunds will be given for returns that are received within 30 days of the purchase date and are received unopened and in new, good condition. Used and opened products are non refundable.

Sample sizes are available for purchase if you wish to try first. Samples are non  refundable. Shipping costs are non refundable and are to be paid by the customer. $10 Restock fees may apply.  No credits or exchanges. 

Wholesale orders are non refundable.

Gemstone bracelets are custom made to order and non refundable.

To return a product, call our customer service number at 760.832.9351 or email us at seachi@seachi.com

Occasionally if an item is on back order, or out of stock, the customer will be notified and may choose either to wait, order another item or receive a full refund.

We reserve the right to refuse service for any reason at anytime.

 

 

 Jewelry Sizing 

The size of the bracelet is the buyer's responsibility. Our women's bracelets sell at 7 inches.  If you're not sure of your size, measure your wrist exactly. If the size of your piece does not work and it was either not specified or specified incorrectly upon purchase we will happily re-size for a re-size fee of $10 . Return shipping will be covered by the buyer. 

 Damaged Items 

If jewelry you ordered arrived damaged please take a photo if possible and contact us within 48 hours by email to receive a replacement free of charge. 

Jewelry Refunds  

 

All Jewelry items are Custom Handmade to order with Love by Sanandra, especially for You, and are non refundable.

Privacy Statement

At Sea Chi Organics we respect your privacy. Read our full policy here.

Changes to this Privacy Policy
Sea Chi Organics reserves the right to modify or amend this privacy policy at any time and for any reason. If you have additional questions about this policy, please contact us at seachi@seachi.com.

 International Shipment Information

We are happy to offer First Class International low cost shipping method to our customers however, please be advised that tracking information is not provided by USPS once your package leaves the Unites States. Therefore should it get held up in customs or lost we require 60 days to replace or refund the order. To avoid these delays we recommend that you select Priority Mail International. If your Priority Mail package does not arrive within 30 days we require that you take your tracking number to your local post office to see if they have it or can track it's location. Once this has been done and your package has not been located we can file a claim to refund your purchase. Please note that shipping fees are non refundable. All international orders are at your own risk once they have left the USA.

We reserve the right to refuse service or products to anyone for any reason at our discretion.

Scented Alchemy Reading Refunds, Cancellations, and Missed Sessions: 

You will have a maximum of 10 minutes from the start time of your appointment to call, otherwise your appointment will be forfeited and no refund will be granted. If you need to cancel, reschedule, request a refund, or have any other inquiries, please contact no less than 24 hours prior to session. Sessions booked same day or less than 24 hours prior to session, will be taken into consideration. For sessions booked days in advance; you must cancel your appointment no less than 24 hours prior to the appointment's booking time for a full refund. Booking day cancellations would only allow for a reschedule, not a refund.   Full refunds will be granted if cancellation is made within 24 hours of the booking date. 

In all circumstances, refunds will not be granted if the session has been missed or completed in full for any reason. That would be at the sole discretion of Sanandra if she chooses otherwise. In the very unlikely event that there is no connection within the first 10 minutes of the session, Sanandra will end session and issue a full refund.  To ensure connection,  please make sure you are ready and that you truly resonate and connect with Sanandra's work before booking.

Scented Alchemy Workshops

This is a private event. Due to limited seating, paid pre-registration is required at least 7 days prior to the workshop. We understand that unforeseen circumstances can arise, refunds will be granted with at least 48 hour notice submitted by email to Sanandra@SeaChi.com or by phone at 760-832-9351. Refunds will not be given with less than 48 hour notice and for no shows. 

Due to the sensitive nature of this workshop which we will be working with essential oils, no pets are allowed except for licensed service animals. Please contact Sanandra directly if you have a disability that requires a service animal.

Americans with Disabilities Act (ADA) states that a service animal is a dog or in some cases a small horse trained to work or perform tasks. 

• The ADA specifically defines service animals as dogs that are individually trained to perform tasks for individuals with disabilities.

  Tasks must be related to the disability:

  These tasks must be directly related to the individual's disability, such as guiding someone who is blind, alerting someone who is deaf to sounds, or providing stability for someone with mobility issues. 

 Please provide the answer to these questions:

1. Is the service animal required for a disability?
2. What work or task will the service animal perform?

Please note that Emotional Support Animals (ESA) are doctor prescribed therapy animals and not protected under ADA laws.